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What happens if a Thermochron gets too hot?

We recently had an email from a scientist at a major US university with some interesting questions about Thermochrons. Here are the questions and our answers.

What happens if the temperature is higher than the ranges listed on your website?

The range for the DS1922E (TCU) is 59°-284° F (15°C to 140°C) and for the DS1923 (HC) it’s -4° – 185° F (-30°C to 85°C).

The loggers will not record any readings higher than the limits. While they may not break if you go slightly over, the readings will just show a ceiling where the temperature sits at the highest range. If the temperature is significantly above, the logger will likely be damaged.

For the DS1923 Hygrochron, does the logger still track humidity outside of the listed temperature range, or do both the temperature and humidity tracking capabilities stop outside of the temperature range?

Both will stop outside the temperature range.

What software comes with the loggers?

No software comes with the loggers by default. Some fairly terrible free software is available, or you can try eTemperature, which is the software we have developed at OnSolution over the past 10 years. It is refined and waaaayyy easier to use that the free download.

I understand your website as saying I need to have a USB reader kit to get data off of the loggers and set them up. If I have three different loggers, do I need three different USB readers or is it OK to just have one for all of them?

One software and reader kit will work with every logger.

I see that the loggers are “water resistant” but wanted to know what happens to them if they are in an environment with too much water? I will be using the loggers to track the temperature (and hopefully the humidity) of a drying cycle, so the environment is going from wet to dry on the time scale of minutes and hours. Would you recommend I get the waterproof capsule? And if so, does the waterproof capsule inhibit the DS1923’s ability to log humidity?

Unfortunately, we have not had much luck with people monitoring a drying cycle without using the waterproof capsule. More often than not, it damages the logger after a few cycles. The only way to effectively monitor this is by using the waterproofing capsule. As you said, this will inhibit humidity monitoring on the DS1923.

Lastly, what is the approximate shipping time for these loggers to get to the USA?

We have plenty of the loggers in stock in Australia, and an order would be shipped out same business day. Generally, shipping time to the US is around 4-6 business days, depending on how fast customs clears the shipment.

Any Questions? Call us for a chat.

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What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.