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Get Online Week: Empowering Digital Exploration

Did you know it is “Get Online Week”

Get Online week is designed to encourage people like the elderly to explore how the internet can help them.

For many of us we take it for granted. If we have a question, we just google it. If we want to buy something, we shop around online. We play games on line. We chat online. We share photos and our lives on line. We watch movies and TV shows online.

In fact, to not be online would be like living in the last century.

While not everything online is great, you have to admit that being online has transformed the way we do business.

But then when it comes to monitoring temperature, most businesses are still in the dark ages. Many companies still rely on manually taking readings from a thermometer. Then for those businesses that are using temperature loggers, they still have to manually download the results to view them.

They are still stuck in the twentieth century.

Imagine if your temperature logging capabilities were taken online.

You would be able to see the temperature of your fridges and freezers anywhere in the world. You would not have to be standing in front of your fridge.

But even better, like notifications telling you you have mail, you could receive notifications warning you that your fridge is too hot or cold.

And all that data would be at your fingertips at all times. Reporting would be a breeze.

The great news is that temperature logging is now online. CleverLogger is an Australian designed product which gives you all of these benefits, is low cost, and is incredibly easy to use.

So this week as you wonder who would not be online, check out your own business and how you are monitoring your fridges and freezers, and ask yourself if you could benefit from joining the 21st century and go online.

Check out cleverlogger.com.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.