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Yes, I like sensational titles, and “taking the hassle out of burns” is a good one. The reality is that burns are a hassle and may require serious attention. BurnAid is about providing the best possible response to a burn as quickly as possible.

Burnaid

When the best first aid is required

BurnAid used by NSW and Victorian ambulances

If an ambulance is called in, they will be using a product called “BurnAid”.

The reasons why they use it include:

But look at that list and ask yourself “why wait for the ambulance?” You can be treating a burn immediately and getting rid of the pain, minimising the damage, and helping the healing process immediately.

The alternative is to spend half an hour with the wound under cool running water. In a busy kitchen this is often not possible, and for burns where there is no running water it is a real issue.

BurnAid Options

From scalds to serious burns

For small burns or scalds, BurnAid is available in a small gel pack or tube. You can get them from us or almost any pharmacy.

But we recommend that you check out the bandages with BurnAid in them. They are available as 10x10cm, 20x20cm and 30x30cm bandages, a face mask and a glove.

For burns that don’t require hospitalisation, they allow you to quickly deal with the pain and get back to work.

Modules with BurnAid

To have you fully covered

At Fine Food we found that the Burns Module was incredibly popular. It contains some essential extras for where minor burns are likely to occur:

The Kitchen Module combined the need for extra burn precautions with the need for blue tapes. It contains:

These kits are ideal for adding onto an existing first-aid kit. They are not first-aid kit replacements.

DISCLAIMER

There has to be one. There always is!!!

Any serious injury should be treated by a medical professional. If in doubt, get treatment.

Burns ideally should be treated by someone with first-aid training – not because the product needs a specialist to use, but hopefully because they will seek medical help if the burn is more serious.

In the case of a real emergency, hopefully you aren’t scrolling down to here to read the instructions. Get yourself and the patient to safety. Use burnaid. Get someone to call for an ambulance (and the fire brigade???). And in the immortal words of Douglas Adams, “Don’t Panic”.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.