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Hospital Restroom

Hand hygiene gaps in hospitals

Despite decades of public health campaigns, hand hygiene compliance in healthcare settings remains alarmingly inconsistent. A 2023 study by the University of Surrey, conducted at Bispebjerg Hospital in Denmark, found that 43.7% of hospital toilet users failed to wash their hands after using the facilities, with non-compliance peaking at 61.8% during certain weeks. These lapses were most common at the start and end of the day and around mealtimes—precisely when infection risks are elevated.

The researchers used pipe sensors to detect water flow within four minutes of a toilet flush, providing objective data that bypassed the inaccuracies of self-reporting. The findings challenge the assumption that handwashing has become habitual post-Covid, especially in environments where hygiene is critical. Experts involved in the study called for a shift away from passive interventions like posters and hand gel stations toward behavioural strategies that actively engage users.

Glow 2 Show as a behavioural training tool

Glow 2 Show directly addresses the behavioural shortcomings highlighted in the Surrey study. By using UV-reactive lotion and a blacklight box, it provides instant visual feedback on missed areas after handwashing. This transforms hygiene training from a passive reminder into an active learning experience—one that’s memorable, engaging, and effective.

For hospital staff, Glow 2 Show can be embedded into induction programs and ongoing compliance checks, reinforcing proper technique and accountability. For patients and visitors, especially in high-risk wards, it can be used to raise awareness and encourage participation in infection control, supporting a culture of shared responsibility. The product’s visual nature also makes it ideal for group education sessions, posters, and interactive demonstrations.

Evidence from Hong Kong Polytechnic University: UV training improves technique

The value of UV-based training is further supported by a large-scale observational study conducted at Hong Kong Polytechnic University. Researchers recruited 664 participants and used fluorescent lotion and a UV hand scanner to objectively measure handwashing effectiveness. Participants were asked to wash their hands without instruction, and their technique was analysed using over 700 video recordings and 2,300 hand images.

The study found that performance and duration of specific handwashing steps were strongly associated with decontamination outcomes. For example, step 3 (rubbing between fingers) was the most frequently omitted, while step 4 (rubbing the dorsum of fingers) was often performed incorrectly. The optimal handwashing time was 28–31 seconds, with each step ideally lasting 4–5 seconds. Residual contamination was most common on the wrists, fingertips, and between fingers—areas that Glow 2 Show visually highlights.

This research confirms that UV training tools not only improve technique but also help standardise hygiene practices, making them especially valuable in clinical settings where consistency is key. The study’s use of advanced image processing and statistical analysis adds credibility to its findings, reinforcing the case for integrating UV-based feedback into hygiene education.

Bridging intention and action

Together, these studies underscore a critical truth: knowing about hand hygiene isn’t enough. People need timely prompts, visual feedback, and hands-on practice to build lasting habits. Glow 2 Show bridges the gap between intention and action by making invisible risks visible and reinforcing correct technique in real time.

In environments where hygiene failures can have serious consequences, Glow 2 Show offers a practical, scalable, and scientifically backed solution. It’s not just a training tool—it’s a behavioural intervention that supports safer, cleaner healthcare for everyone.

What is covered with our shipping insurance?

Our normal terms and conditions (like most businesses) is that you take possession the moment an order ships. If the order is lost or damaged in transit then, in theory, it’s your problem. In reality we will have a conversation and try to work out a good way to resolve the issue where we are both happy (or not too upset).

Shipping insurance is there to remove the drama. If an order is lost or damaged in transit, we will simply send out a replacement, and we will then deal with the courier directly to resolve the original problem.

Our shipping insurance also means that if an order is delayed beyond what is normal and reasonable then we will send you another shipment (stock levels permitting). Then you should receive one of them sooner, and when the second one arrives you simply Return To Sender.

How much is shipping insurance?

Shipping insurance is 5% of the cost of the goods.

Is it worth it? Practically we have had far less than 5% of shipments have problems. It is, however, what Australia Post and other couriers charge. Ultimately insurance is about peace of mind and less hassle when something does go wrong.

Shipping insurance as an option

Shipping insurance is offered as an option on all our web sites. You can select it at the checkout.

For large orders our staff may also ask if you would like shipping insurance.

If you would like shipping insurance on an order you are placing with us, just ask.

Mandatory shipping insurance

Unfortunately we have had a couple of large orders not make it and then the customer refused to pay. A friend suggested that the easy way to avoid the dispute is to insure any shipments where we have a significant risk.

If you would like an immediate line of credit (30 days to pay) and have the goods ship immediately (no credit check delays) and are purchasing over $500 then we will add shipping insurance to your order.

The shipping insurance can be waived if the order is between $500 and $2,000 and you provide us with a formal confirmation that you accept responsibility of the goods once they ship.

Alternatively you can prepay by direct deposit or credit card.

What is not covered?

If there is a clear proof of delivery to the shipping address provided then we class that as delivered. Unfortunately there are cases where it is lost somewhere between the loading dock or receptionist and ending up in your hands. But we also know that a photo of the bag against a generic grey background is not proof of delivery, it is just proof of existence! It needs to be a reasonable proof of delivery.

It also doesn’t cover the expectation of overnight delivery. For example, if we were to ship to Melbourne (we are in Sydney) then we would expect it to be delivered within about 3 days. Most of the time it is overnight, but there are enough floods and other issues that regularly cause minor delays. Sending a second order the next day tends to not fix the problem. If it is super urgent, talk to us about how we can minimise the risk.

For damage claims we ask that you contact us immediately and we will probably ask for photos or some proof. The shipping insurance doesn’t cover claims weeks later. We do have warranty covering our items, but it excludes physical damage (e.g. being dropped). If the goods are damaged in transit then please let us know ASAP so we can cover it under the shipping insurance.